Satisfaction Guarantee

Satisfaction Guarantee

Paramount Nursery offers a seven (7) day customer satisfaction guarantee. A customer may return or exchange any of the purchased products within seven (7) days of delivery, if the goods are not of good health or do not match their description on the website. The return of any product is conditional on the products being returned in their original condition and in the original containers together with the packing slip. The customer must contact Paramount  Nursery to arrange for collection of the goods within the specified time frame. Paramount Nursery will not accept the return of damaged products or products that have not been properly watered, except in cases where products were damaged prior to delivery or during. The onus of proof of damage prior to delivery resides with the customer. Please water your plants upon arrival and give them water daily until planting, once planted continue to water daily for the next two weeks and then water every second day for then next week after and once every 3 days after that. If your plant is looking droopy or dry then water immediately.

Please ensure that you select your products carefully as we will not exchange or refund products that have been incorrectly ordered.